Who we are
Our website address is: https://direct-luggage.co.uk/.
Direct Luggage is committed to protecting your privacy and handling your personal data in a secure and responsible way. This Privacy Policy explains what information we collect, how we use it, and your rights in relation to your personal data.
Comments
When visitors leave comments on our site, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help with spam detection.
An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to check whether you are using it. The Gravatar service Privacy Policy is available at: https://automattic.com/privacy/. After approval of your comment, your profile picture may be visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website may be able to download and extract location data from images on the website.
Cookies
If you leave a comment on our site, you may opt in to saving your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when leaving another comment. These cookies will last for one year.
If you visit our login page, a temporary cookie may be set to determine whether your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up cookies to save your login information and your screen display choices. Login cookies usually last for two days, and screen options cookies last for one year. If you select “Remember Me”, your login may persist for two weeks. If you log out, the login cookies will be removed.
If you edit or publish an article, an additional cookie may be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you edited. It expires after one day.
We may also use cookies and similar technologies to improve website functionality, analyse traffic, and enhance your shopping experience.
Embedded content from other websites
Pages on this site may include embedded content such as videos, images, articles, maps, or social media content. Embedded content from other websites behaves in the same way as if you had visited the other website directly.
These third-party websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, especially if you have an account and are logged in to that website.
What personal data we collect
Depending on how you use our website, we may collect the following information:
- your name;
- billing and delivery address;
- email address;
- phone number;
- account details;
- order history;
- payment-related information;
- IP address;
- browser and device information;
- any information you provide when contacting us.
How we use your data
We may use your personal data to:
- process and deliver your orders;
- manage payments and prevent fraud;
- communicate with you about your order;
- provide customer support;
- manage returns, refunds, and exchanges;
- improve our website, products, and services;
- comply with legal and regulatory obligations;
- send marketing communications where you have agreed to receive them.
Who we share your data with
We do not sell or rent your personal data to third parties.
We may share your data with trusted third parties where necessary to operate our business, including:
- payment providers;
- delivery and courier companies;
- website hosting and maintenance providers;
- spam detection and website security services;
- analytics and marketing service providers where applicable.
If you request a password reset, your IP address may be included in the reset email.
Payments
When you make a purchase on our website, your payment information is processed securely by third-party payment providers. We do not store full payment card details on our own servers unless clearly stated by the payment provider’s secure system.
How long we retain your data
If you leave a comment, the comment and its metadata may be retained indefinitely. This allows us to recognise and approve follow-up comments automatically instead of holding them in a moderation queue.
For users who register on our website, we also store the personal information provided in their user profile. Users can see, edit, or delete their personal information at any time, except for their username. Website administrators can also see and edit that information.
We may also retain order and transaction information for administrative, legal, tax, accounting, fraud prevention, and security purposes.
What rights you have over your data
If you have an account on this site, or have left comments, you can request:
- a copy of the personal data we hold about you;
- correction of inaccurate or incomplete information;
- deletion of your personal data where we are not legally required to keep it;
- restriction of or objection to certain processing where applicable.
This does not include any data we are required to keep for administrative, legal, tax, or security purposes.
To make a request regarding your personal data, please contact us at sales@direct-luggage.co.uk.
Where your data is sent
Visitor comments may be checked through an automated spam detection service.
Your data may also be processed by trusted third-party providers who help us operate our website, process payments, deliver orders, prevent fraud, and maintain website security.
Data security
We take reasonable technical and organisational measures to protect your personal data from unauthorised access, misuse, loss, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.
Contact information
If you have any questions about this Privacy Policy or how your personal data is handled, please contact:
Direct Luggage
Empire House, Unit 2 Peel Lane
Manchester
M8 8RJ
United Kingdom
Email: sales@direct-luggage.co.uk
