Who we are
Our website address is: https://direct-luggage.co.uk/. Direct Luggage is an online store offering luggage, suitcases, underseat bags, backpacks, holdalls, and related travel products.
Comments
When visitors leave comments on our site, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to help with spam detection.
An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to check whether you are using it. The Gravatar service privacy policy is available from Automattic. After approval of your comment, your profile picture may be visible to the public alongside your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website may be able to download and extract location data from images published on the site.
Cookies
If you leave a comment on our site, you may opt in to saving your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when leaving another comment. These cookies will last for one year.
If you visit our login page, a temporary cookie may be set to determine whether your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, several cookies will be set up to save your login information and screen display preferences. Login cookies usually last for two days, and screen options cookies last for one year. If you select “Remember Me”, your login may persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie may be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after one day.
Embedded content from other websites
Articles or pages on this site may include embedded content, such as videos, images, articles, maps, or social media content. Embedded content from other websites behaves in the same way as if you had visited the other website directly.
These third-party websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that content, including if you have an account and are logged in to that website.
Who we share your data with
We do not sell or rent your personal data to third parties.
We may share your information only where necessary to operate our website and services, for example with:
- payment providers, to process payments securely;
- delivery and courier providers, to fulfil and deliver your orders;
- website hosting, security, and spam prevention providers;
- service providers who help us run the website and customer support.
If you request a password reset, your IP address may be included in the reset email.
How long we retain your data
If you leave a comment, the comment and its metadata may be retained indefinitely. This allows us to recognise and approve follow-up comments automatically instead of holding them in a moderation queue.
For users who register on our website, we also store the personal information they provide in their user profile. Registered users can usually see, edit, or delete their personal information at any time, except for their username. Website administrators can also see and edit that information.
We may also retain order information for administrative, legal, tax, accounting, fraud prevention, and warranty purposes where required.
What rights you have over your data
If you have an account on this site, or have left comments, you can request:
- a copy of the personal data we hold about you;
- correction of inaccurate or incomplete personal data;
- deletion of your personal data, where we are not legally required to keep it;
- restriction of or objection to certain processing, where applicable.
This does not include any data we are obliged to keep for administrative, legal, tax, or security purposes.
Where your data is sent
Visitor comments may be checked through an automated spam detection service.
Some of your data may also be processed by trusted third-party services that help us operate our website, process orders, take payments, prevent fraud, and arrange deliveries.
Account and order information
When you place an order on our website, we may collect information such as your name, billing address, shipping address, email address, phone number, payment details, and order history. This information is used to:
- process and deliver your order;
- provide customer service and order updates;
- handle returns, refunds, or exchanges;
- keep records for legal, tax, and accounting purposes;
- improve our store and customer experience.
Payments
Payments made through our website are processed securely through third-party payment providers. We do not store full card details on our servers unless explicitly stated by the payment provider’s secure system.
Security
We take reasonable steps to protect your personal information from unauthorised access, misuse, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.
Contact us
If you have any questions about this Store Policy or how your data is handled, please contact us through our Contact Us page on the website.
